Busy Singaporeans who are looking for quicker alternatives to grocery shopping might have heard of RedMart, an online grocer that brings household products right to your doorstep.
The premise is simple: whenever you run out of groceries, shop directly from RedMart and they will deliver your order to your house. This means you don’t have to head to physical shopping outlets, or lug bags of groceries all the way back home. Because of this, RedMart has won the hearts of many working adults for the convenience that their services bring.
Until the last two weeks, that is.
It seems that customers have been complaining about no or late deliveries, in addition to being unable to reach RedMart’s customer service personnel. There have also been reports of a lack of communication from RedMart.
Emily Peh, an existing customer of RedMart, said on Facebook that her calls and prior emails were ignored.
“I previously ordered twice from you with no hiccups and extremely punctual deliveries. I am severely disappointed this time round. Not only was I informed after I paid for the items that some were out of stock, the order also did not arrive at the appointed timeslot (8-10pm). In fact it never came. I did not receive any phone calls or notifications of this delayed order. I tried calling your helpline twice earlier and I got cut off after waiting for more than 5 min each time.”
Another disgruntled customer, Elizabeth Brown, also stated that she had been waiting two days for information about her order that failed to arrive.
“I wouldn’t have minded if you’d told me there was a problem but to have to resort to Facebook as there’s no information on your website and you’re not replying to email or phone calls is appalling. Haven’t you realised you’re also making it worse for yourselves? Several of the messages and call back requests relate to one order (mine) — if you’d simply acknowledged one of them or changed your standard voicemail to acknowledge the problem and say you’ll get back to us in a few days, I wouldn’t have felt the need to keep calling. When do you think you’ll get back to me? My delivery should have arrived on Wednesday night.”
Source: Facebook
From RedMart’s Facebook page alone, we counted over 20 unhappy customers who are frustrated with RedMart’s lack of communication and change in customer service standards in the last two weeks.
RedMart has always been known for its potential as well as good customer service. What has gone wrong? We have reached out to RedMart on this issue, and will be bringing updates on this story when we receive a response.
Also Read: Redmart brings groceries right to the doorsteps of lazy Singaporeans
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